Refund policy

Revive — Refund & Returns Policy

PLAIN-ENGLISH OPENER

You have 180 days from the day your Revive Laser Cap arrives to live with it and decide. If you don't see the results you wanted, if it doesn't fit your routine, or if you simply change your mind — we send you a prepaid return label and refund the full amount you paid. We don't ask why. We don't make you fill out a questionnaire. We just want the cap back so the next person can try it.

THE 180-DAY MONEY-BACK GUARANTEE

  • The trial begins on the delivery date recorded by the carrier (the scan that shows the package was delivered).
  • It ends 180 calendar days later at 11:59 PM in your local time zone.
  • You can return the unit at any point in that window for a full refund — used or unused, in any condition.

WHAT'S ELIGIBLE FOR RETURN

  • Any Revive Laser Cap purchased directly from this website.
  • The cap does not need to be unused. The packaging does not need to be original — though if you still have the original box, please use it. If you don't, we'll send a return box with the label.

WHAT'S NOT ELIGIBLE

  • Accessories and consumables (replacement straps, travel pouch, charging cable refills) are final sale once opened. Unopened accessories can be returned within 30 days of delivery.
  • Items purchased through resellers or third-party marketplaces are subject to that seller's return policy, not ours.

HOW TO START A RETURN

  1. Email support@reviveshop.com with your order number, or call (307) 441-9616 during business hours.
  2. Tell us briefly what's not working — one sentence is enough, and you don't have to.
  3. We email you a prepaid return label within 1 business day.
  4. Drop the cap off at the carrier location indicated on the label, or schedule a free pickup if the carrier offers it for your ZIP.

You do not pay return shipping. The label is on us.

REFUND TIMING

  • Once the unit is scanned into the carrier network, we begin processing.
  • Once the unit reaches our return-handling partner (typically 3 to 7 business days after drop-off), we issue the refund within 2 business days.
  • Your bank or card issuer typically posts the refund within an additional 3 to 10 business days. Total: usually within 5 to 15 business days from drop-off, longer in rare cases.

WHAT GETS REFUNDED

  • Full product price you paid.
  • Original shipping cost — for orders shipped to the continental US that was $0; for AK / HI / PR, the original shipping fee is also refunded.
  • No restocking fee. Zero. We do not believe in them.
  • Refund goes back to the original payment method. We cannot refund to a different card or account.

DEFECTIVE OR DAMAGED ON ARRIVAL

If the cap arrives broken, missing parts, or stops working in the first 30 days, that's a warranty replacement, not a return:

  1. Email support@reviveshop.com within 48 hours of delivery with photos or a short video of the issue.
  2. We ship a replacement at no cost (free outbound shipping, free pickup of the original).
  3. No 180-day clock involved — defective units get replaced immediately.

CANCELING BEFORE SHIPMENT

If you change your mind before your cap ships:

  • Email or call us. We can usually cancel within 1 to 2 business days of order placement (before the handling window closes).
  • Full refund issued within 2 business days, back to the original payment method.
  • Once the carrier label has been generated, we can't cancel the shipment — the unit has to ship out and come back as a regular return. Still free shipping both ways, still full refund.

REFUSED OR UNDELIVERED PACKAGES

If you refuse a delivery without contacting us first, return-shipping costs may be deducted from your refund. Please call or email first — we will arrange a prepaid return label and you won't pay shipping. We treat this case-by-case and rarely deduct in practice.

EXCESSIVE DAMAGE

We have not refused a return yet. If we ever did, it would be for damage clearly outside normal use — flood damage, fire damage, a unit destroyed beyond reasonable wear. If you're unsure whether your situation qualifies, call us first. We are reasonable.

AFTER THE 180-DAY GUARANTEE

Past day 180, the money-back guarantee closes, but you are not out of options:

  • 1-year warranty is included on every Revive Laser Cap, from the delivery date. Covers parts and labor on any defect or failure that is not the result of misuse or accidental damage caused by the user.
  • Warranty claims: email support@reviveshop.com with your order number and a short description or video of the issue.

HSA / FSA ELIGIBILITY

If you purchased your Revive using an HSA or FSA card and need to return, we issue the refund to the same HSA / FSA card. We can also provide a Letter of Medical Necessity template free of charge — email support@reviveshop.com to request it. We are not a medical provider and we cannot promise any specific HSA / FSA account will approve the purchase; check with your plan administrator.

CONTACT

  • Email: support@reviveshop.com
  • Phone: (307) 441-9616

Revive is a brand operated by Exotix Creators LLC, 30 N Gould St Ste N, Sheridan, WY 82801.

Last updated: 2026-05-24.