Shipping policy

Revive — Shipping Policy

PLAIN-ENGLISH OPENER

We ship across the continental US for free. Handling takes 1 to 2 business days. Total time from order to your door is 5 to 10 calendar days for every Revive Laser Cap. Every product page shows the live estimated delivery window so you always know which dates to expect before checkout. Alaska, Hawaii, and Puerto Rico are available; the exact rate is calculated at checkout. We do not yet ship internationally.

WHERE WE SHIP

| Region | Cost | Estimated total delivery | |---|---|---| | Continental US (48 states) | Free | 5–10 calendar days | | Alaska & Hawaii | Calculated at checkout (never billed afterward) | Add roughly 3–7 business days to the contiguous-US estimate | | Puerto Rico | Calculated at checkout (never billed afterward) | Add roughly 5–10 business days to the contiguous-US estimate | | US military APO / FPO | Calculated at checkout | Standard military mail transit applies | | International (outside US territories) | Not available yet | — |

The delivery window shown on each product page already includes both handling and carrier transit. If the product page says "Estimated delivery: Jun 1 – Jun 6," that is the window we expect your cap to arrive in.

HANDLING TIME

  • 1 to 2 business days, from order placement to carrier handoff.
  • Orders placed Monday through Friday before noon Eastern usually move the same business day.
  • Orders placed on weekends or US federal holidays move on the next business day.
  • High-volume periods (Black Friday week, Q4 holidays) may add 1 to 2 business days. We post a banner on the site whenever that's active.

CARRIERS

  • Most Revive Laser Caps ship via UPS, USPS, FedEx, or DHL, depending on your ZIP code and the unit's weight and dimensions.
  • Accessories may ship separately via USPS First Class or Priority and may arrive on a different day than the cap.
  • The carrier and tracking number are sent in your shipping confirmation email.

TRACKING

You receive a tracking email the moment the carrier label is generated — usually within four hours of order placement. Once the carrier scans the package, the tracking page updates with location and ETA.

If you don't see a tracking email within 24 hours of placing your order, check your spam folder, then email support@reviveshop.com with your order number.

ADDRESSES WE CAN AND CANNOT SHIP TO

  • Residential and business addresses: Yes.
  • PO Boxes: Accepted for the cap and accessories.
  • Freight forwarders: No. If a freight-forwarder address is detected, we cancel the order and refund in full. We do not ship for reshipment outside the US.

IF SOMETHING GOES WRONG

  • Package marked delivered but missing: Contact us within 48 hours of the delivery scan. We open a carrier investigation and ship a replacement once the carrier confirms loss.
  • Damaged in transit: Photograph the outer box and the cap before unpacking further if possible, then email the photos to support@reviveshop.com. We replace at no cost and arrange pickup of the damaged unit.
  • Wrong item received: Email us with the order number and a photo. We send the correct item and a prepaid label for the original.
  • Tracking not updating for 5+ business days: Email or call us. We open a trace with the carrier, and if the unit is genuinely lost, we ship a replacement immediately.

ADDRESS CHANGES

We can update an address until the carrier label is printed (usually within four hours of order). After that, the carrier controls the redirect — we can request it on your behalf, but carrier-imposed redirect fees may apply. Contact us as soon as possible.

REFUSED OR FAILED DELIVERIES

  • Carriers typically make up to three delivery attempts. After that, the package goes to a carrier pickup point and is held for a limited window.
  • If a delivery is refused without contacting us first, return-shipping costs may be deducted from your refund. Please contact us first — we'll arrange a prepaid return label and you won't pay shipping.

CONTACT

  • Email: support@reviveshop.com
  • Phone: (307) 441-9616

Revive is a brand operated by Exotix Creators LLC, 30 N Gould St Ste N, Sheridan, WY 82801.

Last updated: 2026-05-24.